FREQUENTLY ASKED QUESTIONS
Why should I book my accommodation with Unique Barcelona rentals?
How do I search for a property?
How do I contact Unique Rentals?
How do I find a property with internet connection?
All of our properties have free WIFI available for the use of our guests.
How can I find out the exact property address?
Where can I find the price for the apartment?
What is the advantage of booking an apartment over a hotel?
Are your apartments suitable for a business traveler?
Do you have special rates or properties large enough to accommodate groups of more than 10 people?
We have properties for large groups and we do provide special rates for this kind of bookings. Please contact us at email@example.com with details of your trip and we’ll be happy to advise you.
Do you have romantic packages available for a couple on honeymoon?
For this kind of stays please contact us on firstname.lastname@example.org so that our customer service specialists can help you with additional services bookings.
How can I book online?
Can I book over the phone or through email?
What payment methods are available?
All the card payments are directed to a secure banking website where payment is completed and your card details are kept private.
When will I get my booking confirmation?
What if I don’t know my arrival and departure flights / dates, passport number?
Are taxes and final cleaning fees included in the Total Cost.
How do I request an invoice for my reservation?
To request an invoice please include full company details (legal name, tax registration number, fiscal address, contact person) at the time of booking in the comments section. You may also reply to the booking confirmation sent to you by email, requesting an invoice.
Can I cancel or change my reservation?
What are the check-in / check-out hours? Can you be flexible?
From 8pm to 11pm: EUR40.00
From 11pm to 1am: EUR60.00
From 1am to 7am: EUR90.00
How do I coordinate my check-in? Where will I get the keys to the apartment?
We ask our guests to call the customer representative when you are about to take taxi/metro/bus to the apartment so that he/she can arrive in the property at the same time to meet you.
What type of contract will I sign at check-in?
What should I do if something breaks in the apartment?
Are there emergency 24/7 contact numbers available?
When will my security deposit be returned?
How do I coordinate the check-out?
Is there cleaning service available?
For all the short-term rentals (less than 32 days) we provide complimentary cleaning service every 3rd day of your stay for reservations longer than 3 nights.
What other services can I book through you?
Airport transfers: Private black company cars with professional drivers, air conditioning, free wifi, water and baby seat upon request. We have various options including Standard cars, Premium cars or Van, depending on your need.
Babysitter: At a cost of EUR15.00 per hour, we can provide a babysitter to come and take care of your little ones when you are out to explore the city. All the babysitters we contract are professionals with previous experience and studies.
Cleaning service: The apartment will be fully cleaned and prepared for your arrival. However, should you require additional cleaning service, it can be arranged at EUR15.00/per hour rate, minimum of three hours.
Catering service: We work with highly experienced catering service providers in Barcelona and make all the arrangements on your behalf.
Gym passes: In order to satisfy our gym enthusiast guests' needs, we have partnered up with gyms around the city and are able to offer you discounted daily entrances to premium fitness and wellness centres.
Parking: We have parking available at discounted rates for all our guests, depending on the location of your apartment we will guide you towards the nearest parking option.
Private chef: Whether you want to enjoy a romantic private dinner or want to experience local food with family / friends in the comfort of your home, we can arrange a private chef at your apartment.
Restaurant reservations: We can make the restaurant reservations for you at no charge.
Taxi: We can order a taxi to take you to the airport on the day of your check-out at no charge.
Tickets to concerts / football / theatres etc.: We can process these on your behalf and have everything ready for your arrival. We’ll charge the actual price of the ticket + 5% processing fee.